Privacy Policy

Last updated: August 2, 2025

Salt Milano (“we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, share and protect your Personal Data when you visit saltmilano.mk.

1. Information We Collect

Contact & Order Data: name, email, billing & shipping address, phone, order history (to process and fulfill your orders).
Payment Data: card details via Stripe (to authorize and refund payments).
Technical & Usage Data: IP address, browser type, ISP, date/time stamps, referring/exit pages, click‐stream data (to administer and improve our site).
Cookies & Tracking: session cookies for login and preferences; third‐party cookies (Google Analytics, Meta Pixel, advertising cookies) to analyze traffic and personalize ads.

2. How We Use Your Data

Order fulfillment: create, ship, track, refund.
Customer service: respond to inquiries, process changes/returns.
Marketing: newsletters and promotions (only if you’ve opted in).
Site improvements: analytics, A/B testing, fraud prevention.
Legal compliance: tax, accounting, dispute resolution.

3. Legal Bases

Contract performance: necessary to process your orders.
Consent: for marketing and non-essential cookies.
Legitimate interests: site security, fraud prevention, service improvements.

4. Data Sharing
We do not sell your data. We share only with:

Carriers: DHL for shipping/returns.
Payment providers: Stripe.
Hosting & IT: secure EU-based servers.
Analytics & ads: Google, Meta.

5. Data Security

Encryption: TLS/HTTPS in transit; AES-256 at rest.
Access controls: only authorized personnel.
Backups & audits: regular reviews.

6. Retention

Order records & invoices: 5 years (tax/warranty).
Marketing lists: until you unsubscribe.
Web logs & analytics: 12 months (then deleted or aggregated).

7. Your Rights
Under GDPR you can: access, correct, delete, restrict processing, object to processing, withdraw consent, and request data portability. To exercise these, email info@saltmilano.com

8. Cookies
By using our site, you consent to cookies. To disable them, adjust your browser settings; note some features may not work.

9. Changes
We may update this policy; the “Last updated” date will reflect changes.